Last updated: October 5, 2025

1. Introduction

Tuitra is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website and services (the "Services"). By using our Services, you agree to the collection and use of your information in accordance with this policy.

2. Information we collect

We collect information that you provide directly to us when you use our Services, as well as information collected automatically.

2.1. Information you provide directly to us:

Account registration: Name, email address, phone number, and a secure password.
Student profiles: Grade level, academic interests, exam goals (e.g., JEE, NEET), and other educational information.
Tutor profiles: Educational background, teaching experience, and qualifications.
Payment information: When you purchase a course, we collect billing details and payment information. This information is processed by a secure third-party payment gateway, and we do not store your full credit or debit card details on our servers.
Communications: Any information you include in correspondence with our customer support team or in communications with tutors and students on the platform.
User-generated content: Reviews, ratings, feedback, and other content you post on our platform.

2.2. Information collected automatically:

Device information: We collect information about the device you use to access our Services, including your IP address, browser type, operating system, and unique device identifiers.
Usage data: We track how you interact with our platform, including the pages you visit, the courses you view, the features you use, and the time spent on our site.
Log files: Our servers automatically record information, including your IP address, browser type, Internet Service Provider (ISP), and timestamps.
Cookies: We use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings.

3. How we use your information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our Services.
To personalize your learning experience and recommend relevant content.
To process transactions and manage your account.
To communicate with you about your account, courses, and updates.
To respond to your inquiries and provide customer support.
For research and analytics to improve our Services, features, and functionality.
To detect and prevent fraudulent or illegal activities and ensure the security of our platform.
To send you marketing and promotional communications, in line with your preferences.

4. Sharing your information

We do not sell your personal data to third parties. We may share your information with third parties only in the following circumstances:

With your consent: We may share your information with third parties when you give us your explicit consent to do so.
For payment processing: We share billing information with our third-party payment gateways to complete transactions.
With service providers: We use trusted third-party service providers (e.g., for data analytics, hosting, and customer support) who assist us in operating our business. These providers are bound by confidentiality agreements.
With tutors and students: For the purpose of facilitating the tutoring service, relevant information may be shared between tutors and students.
For legal purposes: We may disclose your information if required by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.
Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

5. Children's privacy

Our Services are intended for students aged 10 and above. For students under the age of 10, we require a parent or legal guardian to register and manage their account.
By allowing a minor to use our Services, the parent or legal guardian provides verifiable consent for the collection and processing of the child's information, as required by law.
We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If we learn that a child under 10 has provided personal information without parental consent, we will take steps to remove that information.

6. Data retention and security

We will retain your personal information for as long as your account is active or as needed to provide you with Services. We will also retain information as necessary to comply with our legal obligations.
We implement commercially reasonable technical and organizational security measures to protect your data from unauthorized access, disclosure, and misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights

As a user, you have certain rights regarding your personal data, including the right to:

Access: Request access to the personal data we hold about you.
Rectification: Request the correction of any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
Objection: Object to the processing of your personal data for specific purposes.

8. Changes to this Privacy Policy

We may update this policy periodically. We will notify you of any significant changes by posting the new policy on our website with a revised "last updated" date. Your continued use of the Services after any changes indicates your acceptance of the new policy.

9. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at: +91-8750926202